Frequently Asked Questions
Our community primarily offers spacious 2- and 3-bedroom apartment homes, with a limited number of 1-bedroom apartments available.
Homes do not include private yards; however, each apartment features a spacious balcony or patio, depending on the unit’s location. Residents can also enjoy our well-maintained community courtyard.
We offer guided tours during office hours, Monday through Friday from 8:30 AM to 5:30 PM, and every first Saturday of the month from 10:00 AM to 4:00 PM. You can also explore the community through our convenient virtual tour options. Contact our leasing office to schedule your tour at a time that works best for you.
Applying is easy! Start by visiting our Floor Plans page and selecting a layout you love. Then, choose an available apartment home to apply online or in person through the leasing office. Our team is here to guide you through each step and ensure a smooth application process.
All applicants 18 years or older must complete an application and provide a valid government-issued ID, along with proof of income such as recent pay stubs, offer letters, tax statements, or bank statements. Applicants must meet an income requirement of 2.7 times the monthly rent. As our community is income-restricted, additional qualifications may apply—please contact our leasing office for further details and assistance.
Applicants must demonstrate a gross monthly income of at least 2.5 times the rent.
No. Subleasing is not permitted.
All residents are required to maintain renter's insurance with a minimum liability coverage of $250,000 throughout the lease term.
Residents will receive a renewal notice 90 days in advance. Residents can access the resident portal to review renewal options, make their selection, and sign lease documents electronically. Please note that annual income certification is required prior to renewal and must be completed before lease documents can be finalized.
Yes, our community offers income-restricted apartment homes for qualifying applicants. Eligibility is based on household income and size. Please contact our leasing office for current income limits.
Our community charges a $75 non-refundable application fee, a $150 administrative fee, and a deposit ranging from one full month's rent to 2x the monthly rent.
Yes. There are services available to help make the move-in process easier, and we’re always happy to point residents in the right direction.
To break your lease, we require a 60-day notice and a lease-break fee that is equal to 2 months of rent and repay any move-in concession (if one was applied).
Residents are required to provide a 60-day written notice.
Residents must submit a 60-day written notice to vacate and provide a forwarding address before move-out. Residents will receive a notice-to-vacate acknowledgement that will include important information regarding final payments, cleaning, key return, etc.
Security deposit refunds are processed within 30 days after move-out, in accordance with your lease and state guidelines.
Security deposits begin at 1 month’s rent and will vary based on screening results.
Water, sewer, and trash are billed separately. Electric, cable, and internet are set up and paid directly through your chosen providers.
Residents are welcome to choose their preferred internet service provider. Options include providers such as AT&T and Xfinity.
All rent payments are made online through the BILT Rewards portal. Residents can make one-time payments or set up recurring payments for added convenience using a debit card, credit card, or checking account. We also offer flexible payment options through FLEX, allowing eligible residents to split rent payments into smaller installments. Residents must apply directly through FLEX, and participation is subject to FLEX approval.
Yes, additional monthly fees such as service-related charges may apply. Contact our leasing office for a full list of applicable fees.
Complimentary parking is available for residents.
Spaces are not assigned and are offered on a first-come, first-served basis.
Complimentary parking is available for residents and guest.
Guests are welcome to visit; however, stays exceeding three consecutive days require prior written approval and may not exceed six total days within a calendar month.
No. We do not offer EV charging stations on-site at this time.
Yes. We are a pet-friendly community.
Yes. We require a one-time fee of $250 per pet and a monthly fee of $20 per pet per month. For additional details on our pet policy, please contact the leasing office for more details.
Breed and weight restrictions apply. For additional details on our pet policy, please contact our office.
We feature a dedicated on-site dog park, providing a convenient and welcoming space for your pets to play and enjoy the outdoors.
Residents enjoy a vibrant community featuring a sparkling resort-style swimming pool, fully equipped fitness center, and a beautifully renovated clubhouse perfect for relaxing or socializing. Residents also love the outdoor BBQ and picnic areas, playground, and leash-free pet park designed for everyday enjoyment. With added perks like a business center, Amazon package lockers, 24/7 emergency maintenance, and professional on-site management, Ashford at Spring Lake offers everything you need to feel right at home.
Enjoy stylish interiors with modern finishes, including quartz countertops, energy-efficient appliances, and hardwood-style flooring. Each apartment features spacious layouts with walk-in closets, private patios or balconies, and the convenience of in-home washer and dryer options. With thoughtful details like ceiling fans, digital thermostats, and ample storage, your home is designed to make life easier and more comfortable.
No. Our apartment homes feature in-unit washer and dryer appliances in all units.
While we do not offer dedicated bike storage at the community, additional storage units are available and provide a convenient option for storing bicycles and other personal belongings.
Yes. All homes are fully-wired for immediate Wi-Fi service activation.
For your convenience, packages may be delivered directly to your home or to the Amazon Hub.
Yes,experience Ashford at Spring Lake from anywhere with our virtual tours!
No. Furnished homes are not available.
Enjoy easy access to Camp Creek Marketplace for shopping, dining, and entertainment, along with nearby major employers and Hartsfield-Jackson Airport for a seamless commute. With close proximity to public transportation and major roadways, everything you need—from everyday essentials to weekend entertainments—is just minutes from your doorstep. Experience the best of Atlanta living while coming home to a peaceful, well-connected community.
Just minutes away, you’ll find Camp Creek Marketplace, a popular shopping destination with a wide selection of retail stores, restaurants, and everyday services. Residents also enjoy quick access to local dining options, grocery stores, and nearby shopping centers for added convenience. For additional local highlights, please visit: https://www.ashfordspringlake.com/mapsanddirections
School District: Fulton County Schools Zoned Schools: Randolph Elementary, Sandtown Middle, Westlake High
Creating a sense of community is important to our team! We host regular resident events and offer exclusive partnerships with local businesses to enhance the community experience.
Yes. Quiet hours are observed daily from 10 pm to 7 am in accordance with local noise ordinances.
During business hours, noise concerns can be reported to the leasing office by phone or email. After hours, reports can be directed to our courtesy officer.
Ashford at Spring Lake is a non-smoking community.
Maintenance requests can be submitted online through the resident portal. To report maintenance emergencies, call the leasing office. 24-hour emergency maintenance is on-call to assist you.
Emergency issues—such as flooding, loss of AC in extreme heat, electrical hazards, or anything affecting safety—are handled immediately, 24/7. Urgent but non-emergency concerns (like appliances not working properly) are prioritized as soon as a technician is available. Standard work orders are typically addressed within 24–48 hours, depending on the order in which requests are received.
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